The technical and product experience of ACAL's bid support team has been used by our customer to speed up the response times to tender requests.
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This particular solution was extremely significant as the installed base contained a high number of Enterprise level systems. It therefore provided safeguards against expensive parts requests.
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A monthly materials charge was implemented over the estate providing all spares requirements for an agreed monthly fee. This gave our customer a fixed support cost for the spares and distribution element of their service.
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