Customer type: Enterprise Services
Operations: Worldwide
Geography: Acal provide support throughout the UK.
Service engaged: Managed & Reactive Support
Product types: Multi-vendor, desktop and peripheral equipment.
Overview
Working with a large blue chip customer base this customer was looking to steamline its supply chain by:
1. Reducing inventory across all product areas.
2. Removing operational inefficiencies out of the chain.
3. Maximising the available skill sets of suppliers.
4. Increasing the service value and subsequently the value that can be derived by customers.
Solution
The customers' inventory including obsolescent and excess product was purchased by Acal Supply Chain.
Specific service levels and KPI's introduced across all product ranges.
An integrated system was developed for the processing of customer requests on a real time basis.
Acal Supply Chain provided a fixed price per part solution with a guaranteed product availability.
Benefits
Overheads were dramatically reduced, obsolescence removed and the risks associated with inventory mitigated.
The streamlined supply chain increased process visibility and improved manageability.
The guaranteed stock availability improved service response times and subsequently customer satisfaction levels.
Streamlining the process freed up costly resources that are now utlilised to target new business and establish service development programmes.