Customer type: IT Infrastructure Services Company
Operations: Worldwide
Geography: Acal provide support across 12 European Countries
Service engaged: Managed Support
Product types: Multi-vendor, desktop and peripheral equipment.
Overview
This customer was faced with the challenges of streamlining its supply chain and integrating many of the procurement and inventory management processes throughout its EMEA operation.
1. How could they stabilise service part expenditure across a number of countries?
2. How could the inventory be maximised across borders?
3. Was there a way of maximising the residual value held in defective stock?
4. Can they located a supply partner with a scaleable and flexible infrastructure?
Solution
A fixed price per part solution was introduced and a core value attached to repairable product groups.
All parts requirements were shipped either direct to customer locations or into the main European hub for guaranteed next day delivery.
Designated account management team.
All product is packaged and labelled to customer specifications.
KPI and usage data provided on a monthly basis.
Benefits
Working to a centralised distribution model we are able to maintain replenishment activities on behalf of the client and perform direct shipments for critical call requests.
Our relationship with couriers and our late courier collection agreements means we are able to fulfil even the latest requests.
Credits are provided against agreed returns and the repaired products are reintroduced into the inventory supply chain contributing further cost savings.
Specific customer packaging allows consignments to move seamlessly into their distribution network and inventory processes.
The account management team provide all of the reporting services and monitor the daily activity, track and trace functions, and amange any service escalation requests.