Customer type: OEM
Operations: Worldwide
Geography: Acal provide support across 2 European Countries
Service engaged: Strategic & Reactive Support
Product types: Multi-vendor, multi-platform equipment.
Overview
Our customer was looking for a partner to provide parts management for their service division. Specific requirements included:
1. A company with a strong track record and established infrastructure within the parts services arena.
2. A strong technical background that could compliment and enhance their current service portfolio?
3. A specialist that could drive value into and remove inefficiencies out of the supply chain.
4. Product experience with the installed base to be supported.
Solution
A Monthly Management Charge (MMC) solution was introduced.
The inventory required to support the installed base was procured by Acal Supply Chain and placed strategically in line with Service Level Agreements.
An EDI system was introduced that linked the service division with an Acal dedicated account management team, making requests fully visible, incuding progress and track and traceability.
The account team also manage key vendors ensuring a stable and consistent level of product supply.
The technical backup provides addtiional product support and workshop and computer room based technical assistance.
Benefits
A Monthly Management Charge (MMC) solution was implemented providing all spares requirements for a set monthly sum. This provided our customer with a fixed support cost for the spares and distribution element of their service.
This particular solution was extremely significant as the installed base contained a high number of Enterprise level systems. It therefore provided safeguards against expensive parts requests.
The computer room facility at Acal supplies a 'hot spares' service for the Enterprise level equipment supported.